d4999 Terms and Conditions

General Introduction

d4999 (hereinafter referred to as "Platform", "we" or "Company") is an online gaming and entertainment service provider that operates cricket betting, live casino, slots and other gaming services for users in Bangladesh.

These terms and conditions ("Terms") apply to the d4999 website, mobile application and all related services. By accessing this platform, creating an account or using any service, you agree to be bound by these terms.

If you do not agree with any part of these terms, please refrain from using the services of the d4999 platform. If you have any questions about the terms, please contact our support team.

Account Registration and Verification

To use services on d4999, you must create a personal account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• Information provided at the time of registration must be true and accurate — providing false information will result in the account being closed immediately.
• You are solely responsible for keeping your password confidential and for the security of your account.
• Account details may not be shared with third parties.

2.2 Identity Verification (KYC)

d4999 reserves the right to verify the identity of any user at any time. For withdrawal requests or certain transactions, we may request the following documents:

• Copy of National Identity Card (NID) or passport
• Proof of mobile banking account number (bKash, Nagad, Rocket)
• Proof of address document

d4999 reserves the right to suspend transactions if the required documents are not provided within the specified time.

Eligibility and Age Requirement

To be eligible to use d4999 services, you must meet the following conditions:

• You must be at least 21 years of age.
• Online gaming must be legally permitted in your country or region.
• You are using the service voluntarily and with full awareness.
• You are not using any software, bots or automated systems to play.
• You do not have any existing restrictions on d4999 against you.

Employees, agents, directors of d4999 and members of their immediate families may be subject to restrictions when using the service.

Deposit and Withdrawal Policy

4.1 Deposit Rules

Accepted methods for depositing funds on d4999:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Direct bank account

4.2 Withdrawal Rules

Your account must be fully verified to request a withdrawal. d4999 generally completes the withdrawal process within 1 hour.

• There must be sufficient funds in the account at the time of the withdrawal request.
• Withdrawals may be temporarily suspended due to technical or security reasons.
• d4999 reserves the right to hold withdrawals in cases of suspicious activity.
• Funds will not be sent to a third-party account at the time of withdrawal.

4.3 Transaction Cancellation

Transactions that have already been processed generally cannot be cancelled. If a technical error occurs during a deposit, please contact our support team. d4999 will take the necessary action subject to investigation.

Bonus and Promotion Terms

5.1 Welcome Bonus

d4999 offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions must be met to receive this bonus:

• A 20x wagering requirement must be met to use the bonus amount.
• Wagering must be completed within the specified time from the date the bonus is received.
• Bonus funds may only be used on eligible games on d4999.
• Each person may receive the welcome bonus only once.

5.2 VIP Cashback Program

d4999's VIP program has four tiers — each tier offers weekly cashback:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

5.3 General Bonus Terms

• The same bonus cannot be claimed more than once.
• Claiming bonuses from multiple accounts will be considered fraudulent behaviour.
• d4999 reserves the right to change or cancel bonus offers at any time without notice.
• If bonus abuse is proven, the bonus will be deducted from the account.

Fair Play Policy and Prohibited Activities

d4999 is committed to ensuring a fair, transparent and safe gaming environment for all users. The following activities are strictly prohibited:

6.1 Technical Abuse

• Playing using bots, automation software or artificial intelligence
• Exploiting bugs in the game software for unfair advantage
• Accessing from a restricted region using a VPN or proxy
• Attempting to interfere with or hack the platform's security systems

6.2 Financial Abuse

• Money laundering or transacting with illegal funds
• Artificially creating wins by abusing bonus terms
• Unfair use of chargebacks or payment disputes
• Operating multiple accounts from the same IP address

Account Closure and Restrictions

7.1 Closure by User

You may close your account at any time at your own discretion. Please contact our support team to do so. Withdraw any available balance before closing your account.

7.2 Suspension or Closure by d4999

d4999 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any part of these terms
• Registering with false or incomplete information
• Engaging in fraudulent or illegal activities
• Failing to provide documents required for verification
• Complying with the order of a court or law enforcement agency

In cases of serious violations, d4999 reserves the right to forfeit funds held in the account.

7.3 Self-Exclusion

As part of responsible gaming, if you wish to temporarily or permanently exclude yourself from the platform, please contact our support team. No bonus or promotion benefits will be available while self-exclusion is active.

Limitation of Liability

d4999 is not responsible for the following:

• Any loss caused by internet disconnection or technical issues
• Service unavailability during server maintenance or upgrades
• Delays resulting from third-party service (payment gateway) failures
• Financial loss caused by the user's own negligence or failure to secure their account
• Natural disasters, cyberattacks, or other uncontrollable events

In any circumstances, d4999's total liability shall not exceed the user's total deposits over the past three months.

Privacy & Data Protection

d4999 places the highest importance on protecting users' personal information. Details on how we collect, use, and protect your data can be found on our Privacy Policy page.

In summary, we use your information to:

• Provide services and process transactions
• Prevent fraud and ensure security
• Fulfill legal and regulatory obligations
• Provide customer service and support

We do not sell personal information to third parties without your consent. However, we are required to provide information when demanded by law or ordered by a court.

Dispute Resolution

10.1 How to Submit a Complaint

If you are dissatisfied with anything, please first contact us via our 24/7 live chat support or email. Our team will make every effort to resolve your issue.

10.2 Dispute Resolution Process

• After receiving a complaint, we will provide an initial response within 48 hours.
• For complex disputes, the investigation may take 5-7 business days to complete.
• If unresolved, the matter will be escalated to higher authorities.
• d4999's final decision shall be binding, unless an appeal is made to an external dispute resolution body.

10.3 Applicable Law

The applicable law and jurisdiction for settling these terms and any related disputes shall be determined in accordance with applicable regulations.

Terms Amendment Policy

d4999 reserves the right to change, amend, or update these rules and terms at any time. In the event of changes:

• Users will be notified by email or through the platform before significant changes take effect.
• The effective date of the updated terms will be noted on this page.
• Continued use of the service after changes are made will be considered acceptance of the new terms.
• If you do not wish to accept the new terms, you have the right to close your account.

Therefore, visit this page regularly to stay informed about the latest terms.

Contact & Support

If you have any questions, comments, or complaints regarding these rules and terms, please contact us:

• Live Chat: Available 24/7, support in Bengali
• Email: [email protected]

Our support team is always ready to answer all your questions in Bengali. Feel free to reach out for any issue — we are happy to assist you.